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Premium Worldwide Delivery With DHL Express

Customs & Duties

All international deliveries are sent from the UK on a DAP basis which means that you as the buyer are responsible for any VAT, Tariffs, Import Duty, Taxes and Customs Clearance Charges imposed by your country for importing consumer goods. We do not collect this beforehand and unfortunately are unable to provide an accurate estimate of the cost as charges vary around the world. Please take this into account before placing your order.
NOTICE TO OUR US CUSTOMERS: Please note that the U.S. has recently removed the de minimus exemption effective 02-May-2025 and imposed strict new import tariffs. This means that import duty is payable on all imported goods and the rates vary considerable depending on where the goods are manufactured and imported from. We are unable to provide an accurate estimate of the duty and ask customers to make their own enquiries with their local customs office prior to placing an order. 
If Customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for all incurred shipping and handling costs.
Following BREXIT, most European destinations now impose an import duty of up to 12.0% of the value of your goods and an additional sales tax which can be up to 21.0% of the total value including the import duty and shipping cost. Please note that these are approximate charges and you should consult with your own countries Customs & Import department for a more accurate guide of the potential costs prior to placing your order. 
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We deliver Worldwide with DHL Express. Reliability is Key, which is why we use a premium service.

UK Next Day Delivery if Ordered Mon-Thur before 1pm* [£9.00]

Europe (Z1) 1-2 business days [£23.00] | USA 1-3 business days [£26.00] | Europe (Z2), Canada, Australia 2-4 business days [£34.00] | Rest of World 2-5 business days [£40.00]

For more information please refer to our Shipping & Delivery terms which can be viewed here.

Customs & Duties: The receiver is responsible for any VAT, Import Duty and Customs Clearance Charges that may be imposed by your country. For more information please refer to Customs & Duties.

Buy With Complete Confidence: At Aavelle we carefully inspect, pack and sign-off every order before it’s dispatched to ensure that your items arrive in perfect condition. However, If you are unhappy with your item(s) in any way, we offer a completely transparent refund or exchange policy as long as your item(s) is returned in the same condition that you received it, unworn and still fitted with all tags, labels and security tape. Returns that have been damaged, soiled or altered will not be accepted and will be sent back to the customer. Returned items must be returned within 14 days of you receiving your order.

To start a return: Please contact one of our customer support team, who are available 08:00 - 18:00 [ UK ] Monday - Friday at admin@aavelle.com and they will provide you with the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that original and return shipping fees are not covered by Aavelle (please take the time to read why). If you choose to not use our DHL Express return service, we request that you use a tracked and signed-for return method from your own courier or local postal service. Please retain your tracking ID in the event that proof of postage is required.

Exchanges: The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: Once your returned item(s) have been received by us, inspected and approved, refunds will be credited back to the original payment method minus the original shipping costs. Refunds are processed as soon as possible after they have been received by us, and you will receive confirmation immediately, however, please allow up to 5 business days for any refunds to appear back on your original payment method as we have no control over your banks processing times which can vary.

For any queries prior to placing your order please contact us at admin@aavelle.com

If you require any information at all, please contact one of our customer care team and they will be more than happy to assist you. For all enquiries, information and assistance please email: admin@aavelle.com

Our team are available 08:00 - 18:00 [ UK ] Monday - Friday (excluding UK public holidays). If contacting us outside of these hours, please rest assured that one of the team will respond to you as quickly as possible. If your enquiry relates to an existing order, please include your order number in the subject field.

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